welcome to the Leadership In Focus newsletter.
7 Truths to Create a Lasting Emotional Connection in Customer Service
💡 Ready to step up your leadership game? This week, Curtis Scaplen dives into the art of building real connections that drive team engagement and loyalty. Learn how to foster an environment where your team doesn’t just work—they thrive. Sign up for the full read! 📩
Is it Unreasonable to Expect a Little Service Around Here?
🚀 Is It Unreasonable to Expect Exceptional Customer Service? 🚀
In a world where customer service can make or break a brand, the little things truly matter. From Starbucks’ thoughtful customer appreciation to Ritz Carlton’s unforgettable touches, discover how small gestures can create remarkable experiences. 💡✨
Are you ready to elevate your customer service game? Dive into our latest article to explore how you can delight your customers with impactful, memorable service. And don’t forget to share your own customer service success stories in the comments! ⬇️
#CustomerService #CustomerExperience #ServiceExcellence #BusinessStrategy #CustomerCare #Leadership
A Raft. A House. A Store. Six Business Lessons from My Favourite Store
Discover the surprising business wisdom from an unlikely source – a small store in a remote Indonesian fishing village. Learn how this unassuming store nailed the essentials of location, customer understanding, and the power of community to thrive. Dive into these six valuable business lessons and ignite fresh energy in your own ventures. #BusinessWisdom #CustomerFocus #CommunityImpact