welcome to the Leadership In Focus newsletter.
7 Truths to Create a Lasting Emotional Connection in Customer Service
💡 Ready to step up your leadership game? This week, Curtis Scaplen dives into the art of building real connections that drive team engagement and loyalty. Learn how to foster an environment where your team doesn’t just work—they thrive. Sign up for the full read! 📩
The $1.6 Trillion Business Opportunity: How Businesses can End the Costly Customer Service Crisis
Unlock a $1.6 Trillion Business Opportunity! Discover how a customer-centric approach can revolutionize your business while saving you money. Take action this week with three practical steps to enhance your customer experience. Learn more now!