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The Empathy Trap: How Misunderstood Compassion Can Undermine Accountability

The Empathy Trap: How Misunderstood Compassion Can Undermine Accountability

Are you handing out hall passes in the name of empathy? Understanding your team’s struggles is important, but when does empathy cross the line and compromise accountability? In our latest article, we explore the fine line between being supportive and enabling poor performance—and how to strike the right balance. Discover how you can lead with compassion without losing sight of your goals.

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Asleep at the Wheel and Going off Course

Asleep at the Wheel and Going off Course

🚀 Leading isn't just about staying awake at the wheel—it's about ensuring your team stays on course. Dive into our latest article for insights on effective leadership and staying vigilant in turbulent times.

#Leadership #StayOnCourse #TeamEmpowerment

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The $1.6 Trillion Business Opportunity:  How Businesses can End the Costly Customer Service Crisis