welcome to the Leadership In Focus newsletter.

The Leadership In Focus: Weekend High-Five - November 23, 2024
Leadership Skills, Communication Skills, Executive Presence, Management Presence, Employee Engagement, Customer Feedback, Customer Engagement, Customer-Centric Approach, Customer-Centric Leadership Kurtis Graham Leadership Skills, Communication Skills, Executive Presence, Management Presence, Employee Engagement, Customer Feedback, Customer Engagement, Customer-Centric Approach, Customer-Centric Leadership Kurtis Graham

The Leadership In Focus: Weekend High-Five - November 23, 2024

🚨 Are Black Friday Discounts Destroying Your Brand?
The Black Friday frenzy is here, but in the race to "win," are you trading your values for short-term gains? 🛍️ This week's Leadership In Focus: Weekend High-Five explores how businesses—and individuals—can avoid compromising too much when the stakes are high. Plus, we tackle imposter syndrome, hidden biases, and the wisdom found outside the boardroom. 💡
🎯 Stay grounded, stay true. Dive in now!

Read More
The Leadership In Focus: Weekend High-Five - November 16, 2024
Authentic Leadership, Leadership skills, Personal Growth, Productivity, Customer Engagement, Customer-Centric Approach, Exceptional Customer Service Kurtis Graham Authentic Leadership, Leadership skills, Personal Growth, Productivity, Customer Engagement, Customer-Centric Approach, Exceptional Customer Service Kurtis Graham

The Leadership In Focus: Weekend High-Five - November 16, 2024

⏳ The final stretch of the year is here, and with shorter days and cooler temps, it’s tempting to hibernate. But this season is also a time for momentum! 💪


This week’s Leadership In Focus: Weekend High-Five is packed with tips to stay focused, reflect on growth, and lead with intention. Don’t miss it! 📩


Sign up to get the newsletter delivered to your inbox.

Read More
7 Truths to Create a Lasting Emotional Connection in Customer Service
Customer Engagement, Exceptional Customer Service, Customer experience management, Customer-Centric Approach, Customer-Centric Leadership, Prioritizing Customer Value, Leadership Skills Curtis Scaplen Customer Engagement, Exceptional Customer Service, Customer experience management, Customer-Centric Approach, Customer-Centric Leadership, Prioritizing Customer Value, Leadership Skills Curtis Scaplen

7 Truths to Create a Lasting Emotional Connection in Customer Service

💡 Ready to step up your leadership game? This week, Curtis Scaplen dives into the art of building real connections that drive team engagement and loyalty. Learn how to foster an environment where your team doesn’t just work—they thrive. Sign up for the full read! 📩

Read More
Is it Unreasonable to Expect a Little Service Around Here?
Customer Engagement, Exceptional Customer Service, Customer-Centric Approach, Customer-Centric Leadership, Servant Leadership, Leadership Skill, Lead by Example Kurtis Graham Customer Engagement, Exceptional Customer Service, Customer-Centric Approach, Customer-Centric Leadership, Servant Leadership, Leadership Skill, Lead by Example Kurtis Graham

Is it Unreasonable to Expect a Little Service Around Here?

🚀 Is It Unreasonable to Expect Exceptional Customer Service? 🚀

In a world where customer service can make or break a brand, the little things truly matter. From Starbucks’ thoughtful customer appreciation to Ritz Carlton’s unforgettable touches, discover how small gestures can create remarkable experiences. 💡✨

Are you ready to elevate your customer service game? Dive into our latest article to explore how you can delight your customers with impactful, memorable service. And don’t forget to share your own customer service success stories in the comments! ⬇️

#CustomerService #CustomerExperience #ServiceExcellence #BusinessStrategy #CustomerCare #Leadership

Read More
A Raft. A House. A Store. Six Business Lessons from My Favourite Store
Leadership Insights, Business Strategy, Customer Engagement, Entrepreneurship, Retail Innovation, Community Integration, Customer-Centric Approach, Business Survival, Small Business Success, Global Business Lessons Kurtis Graham Leadership Insights, Business Strategy, Customer Engagement, Entrepreneurship, Retail Innovation, Community Integration, Customer-Centric Approach, Business Survival, Small Business Success, Global Business Lessons Kurtis Graham

A Raft. A House. A Store. Six Business Lessons from My Favourite Store

Discover the surprising business wisdom from an unlikely source – a small store in a remote Indonesian fishing village. Learn how this unassuming store nailed the essentials of location, customer understanding, and the power of community to thrive. Dive into these six valuable business lessons and ignite fresh energy in your own ventures. #BusinessWisdom #CustomerFocus #CommunityImpact

Read More