welcome to the Leadership In Focus newsletter.

7 Truths to Create a Lasting Emotional Connection in Customer Service
Customer Engagement, Exceptional Customer Service, Customer experience management, Customer-Centric Approach, Customer-Centric Leadership, Prioritizing Customer Value, Leadership Skills Curtis Scaplen Customer Engagement, Exceptional Customer Service, Customer experience management, Customer-Centric Approach, Customer-Centric Leadership, Prioritizing Customer Value, Leadership Skills Curtis Scaplen

7 Truths to Create a Lasting Emotional Connection in Customer Service

💡 Ready to step up your leadership game? This week, Curtis Scaplen dives into the art of building real connections that drive team engagement and loyalty. Learn how to foster an environment where your team doesn’t just work—they thrive. Sign up for the full read! 📩

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The Leadership In Focus: Weekend High-Five - November 9, 2024
Leadership Skills, Empowerment, Leadership and Empowerment, Management Skills, Personal Growth, Relationship Building, Teamwork, Productivity, Teambuilding Kurtis Graham Leadership Skills, Empowerment, Leadership and Empowerment, Management Skills, Personal Growth, Relationship Building, Teamwork, Productivity, Teambuilding Kurtis Graham

The Leadership In Focus: Weekend High-Five - November 9, 2024

Ready to lead with purpose and clarity as we wrap up 2024? This week’s Leadership In Focus Weekend High-Five covers everything from building authentic connections at work to embracing growth discomfort—and we’re diving into the importance of real, meaningful feedback. Are you ready to tune into what matters most?

#LeadershipInFocus #WeekendHighFive

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What 25 Years of Marriage Taught Me About Loyalty, Leadership, and Lasting Success
Marriage Advice, Relationship Advice, Family and Relationships, Relationship Building, Relationship Focused Leadership, Relationships, Leadership Perspectives, Communication Skills, Commitment, Accountability Kurtis Graham Marriage Advice, Relationship Advice, Family and Relationships, Relationship Building, Relationship Focused Leadership, Relationships, Leadership Perspectives, Communication Skills, Commitment, Accountability Kurtis Graham

What 25 Years of Marriage Taught Me About Loyalty, Leadership, and Lasting Success

What 25 Years of Marriage Taught Me About Leading with Heart ❤️


This week, I’m diving into a more personal journey: lessons from 25 years of marriage that resonate just as strongly in leadership. Commitment, empathy, trust—let’s talk about what it really takes to build lasting connections, whether in life or work.

#LeadershipInFocus #RelationshipGoals #LeadershipLessons

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The Leadership In Focus: Weekend High Five - November 2, 2024
Leadership Skills, Career Growth, Career Journey, Career Management, Accountability, Foundations, Personal Growth Kurtis Graham Leadership Skills, Career Growth, Career Journey, Career Management, Accountability, Foundations, Personal Growth Kurtis Graham

The Leadership In Focus: Weekend High Five - November 2, 2024

November is here, and so is our Leadership In Focus: Weekend High-Five! This month, it’s all about finishing the year strong. With less than two months left in 2024, we’re diving into themes of balance, gratitude, and that all-important foundation work. Ready to make these last weeks count?

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There Is No “Right Path” – Build Your Own
Career Growth, Career Advancement, Capability Building, Career Management, Career Journey, Career Progression, Career Transition and Transformation, Personal Development, Personal Growth, Personal Growth Journey Curtis Scaplen Career Growth, Career Advancement, Capability Building, Career Management, Career Journey, Career Progression, Career Transition and Transformation, Personal Development, Personal Growth, Personal Growth Journey Curtis Scaplen

There Is No “Right Path” – Build Your Own

🚀 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗦𝗲𝗰𝗿𝗲𝘁: The "Right Path" Doesn't Exist! 🚀
Feeling pressured to have it all mapped out? This week’s newsletter dives into why building your own unique path is the real key to growth. You bring the curiosity—we’ll bring the insights.

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The Leadership In Focus: Weekend High Five - October 26th, 2024
Leadership and Empowerment, Empowerment, Empowering Others, Ownership, Accountability, Leadership Skills, Self Worth, Personal Growth, Delegation Kurtis Graham Leadership and Empowerment, Empowerment, Empowering Others, Ownership, Accountability, Leadership Skills, Self Worth, Personal Growth, Delegation Kurtis Graham

The Leadership In Focus: Weekend High Five - October 26th, 2024

🎃 Embrace Halloween's spirit this week by diving into creativity, new roles, and finding rewards in unexpected challenges. Leadership lessons from trick-or-treating? You bet. 🍬👻

#LeadershipInFocus #WeekendHighFive #HalloweenInspiredLeadership

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Didn’t Get the Promotion? Why It Could Be the Best Thing for Your Career
Career Advancement, Career Growth, Career Journey, Career Management, Career Progression, Career Transition and Transformation, personal development, Empowerment, Self Improvement, Self Leadership Kurtis Graham Career Advancement, Career Growth, Career Journey, Career Management, Career Progression, Career Transition and Transformation, personal development, Empowerment, Self Improvement, Self Leadership Kurtis Graham

Didn’t Get the Promotion? Why It Could Be the Best Thing for Your Career

Missed out on the promotion? Yeah, that sucks. But what if it’s the best thing that ever happened to your career? 🚀

It’s not the setback, it’s your comeback. Here are four steps to turn that disappointment into opportunity.

#Leadership #CareerGrowth #Promotion #PersonalDevelopment


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The Leadership In Focus: Weekend High Five - October 19th, 2024
Leadership Lessons, Management Skills, Empathetic Leadership, Storytelling, Communication Skills, Leadership Skills, Burnout, Leadership Journey Kurtis Graham Leadership Lessons, Management Skills, Empathetic Leadership, Storytelling, Communication Skills, Leadership Skills, Burnout, Leadership Journey Kurtis Graham

The Leadership In Focus: Weekend High Five - October 19th, 2024

🌟 This week has been a blend of reflection and inspiration! Spending time with family has reminded me of the grounding power of familiar connections, while meeting new faces has sparked my creativity. Challenges are opportunities in disguise—let’s embrace them together! 💪 Check out this week's Leadership In Focus: Weekend High Five for insights on cultivating a thriving culture through everyday moments.

#Leadership #Growth #WeekendHighFive

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The #1 Thing I Wish I Knew Before Becoming a Manager
Leadership Skills, First Time Manager, Management Skills, Personal Development, Leadership Lessons, Team Building, Performance Management Kurtis Graham Leadership Skills, First Time Manager, Management Skills, Personal Development, Leadership Lessons, Team Building, Performance Management Kurtis Graham

The #1 Thing I Wish I Knew Before Becoming a Manager

Being a first-time manager is a ride—one that comes with excitement, doubt, and a boatload of learning moments. But here’s the truth: leadership is about your team, not just you. Check out my 11 hard-hitting tips I wish I had known when I started.

#Leadership #FirstTimeManagers #TeamBuilding

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The Leadership In Focus: Weekend High Five - October 12th, 2024
Goal Setting, Prioritization, Leadership Skills, Management Skills, Gratitude, Productivity, Performance Management, Feedback and Communication, Culture Kurtis Graham Goal Setting, Prioritization, Leadership Skills, Management Skills, Gratitude, Productivity, Performance Management, Feedback and Communication, Culture Kurtis Graham

The Leadership In Focus: Weekend High Five - October 12th, 2024

🍁 Happy Thanksgiving Weekend, Canada! 🦃

Whether you're celebrating Thanksgiving or just taking a moment to pause, this is the perfect time to reflect, reconnect, and appreciate what really matters—family, loved ones, and the journey so far. Let's take a break from the hustle and get ready to close out the year with purpose and gratitude. 🙌✨

#Thanksgiving #Gratitude #LeadershipJourney #WorkLifeBalance #WeekendHighFive

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The Diet Secret Your Performance Review is Missing
Performance Management, High Performance, Personal Accountability, Personal Growth, Personal Development, Nutrition, Healthy Lifestyle Choices, Leadership Skills, Objective Setting, Achieve Goals Kurtis Graham Performance Management, High Performance, Personal Accountability, Personal Growth, Personal Development, Nutrition, Healthy Lifestyle Choices, Leadership Skills, Objective Setting, Achieve Goals Kurtis Graham

The Diet Secret Your Performance Review is Missing

📊 What can your performance review learn from Weight Watchers (WW)?


Diet plans and goal-setting have a lot in common: most fail without a solid system. This week, we're digging into how the success principles behind WW can make your performance goals stick. Ready to rethink your approach? Dive in to learn more!

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The Leadership In Focus: Weekend High Five - October 5th, 2024
Empowerment, Team Leadership, Mindset, Mindfulness, Leadership Skills, Motivation, Work Life Balance, Introversion Kurtis Graham Empowerment, Team Leadership, Mindset, Mindfulness, Leadership Skills, Motivation, Work Life Balance, Introversion Kurtis Graham

The Leadership In Focus: Weekend High Five - October 5th, 2024

🚀 October’s here, and it’s time to embrace the whirlwind! 🎉🍂 Thanksgiving for us Canadians and the sprint to year-end. Let’s reset, reflect, and charge ahead with renewed focus. 🦃 What’s your game plan for this season?

#LeadershipInFocus #WeekendHighFive

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When in Doubt – Look Inward
Discipline, Accountability, Mindset, Personal Growth, Personal Growth Journey, Leadership, Coaching Skills, Leadership and Coaching Curtis Scaplen Discipline, Accountability, Mindset, Personal Growth, Personal Growth Journey, Leadership, Coaching Skills, Leadership and Coaching Curtis Scaplen

When in Doubt – Look Inward

Feeling overwhelmed by external pressures? 🎯 It’s time to shift the focus inward. Discover how preparation, effort, and mindset can turn the tides in your favor—whether in sports, business, or life. 🏆 Let's block out the noise and find joy in the process. 👉 Read this week's Leadership In Focus newsletter.

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The Leadership In Focus: Weekend High Five - Sept 28, 2024
Leadership, Values, Integrity, Feedback and Communication, Leadership Skills, Communication Skills, Accountability, Empathetic Leadership Kurtis Graham Leadership, Values, Integrity, Feedback and Communication, Leadership Skills, Communication Skills, Accountability, Empathetic Leadership Kurtis Graham

The Leadership In Focus: Weekend High Five - Sept 28, 2024

🌟 Your fingerprint is one of a kind—how are you using it to leave your mark? This week's newsletter is all about embracing your unique strengths, giving impactful feedback, and leading with heart. Let’s reset and step into fall with purpose. 🍁 Read on for insights, tips, and a whole lot of inspiration. #LeadershipInFocus

#MakeYourMark #LeadWithHeart

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Can We Get a Little ‘Somepathy’?
Feedback and Communication, Empathetic Leadership, Employee Engagement, Leadership Skills, Management Skills Kurtis Graham Feedback and Communication, Empathetic Leadership, Employee Engagement, Leadership Skills, Management Skills Kurtis Graham

Can We Get a Little ‘Somepathy’?

Ever send out an important email and all you hear back is... crickets? You’re not alone. Sometimes we don’t need over-the-top praise—just a little acknowledgment. I call it 'somepathy.' In this week's newsletter, we’re diving into why showing your team a little recognition can make all the difference. And trust me, it’s not about the grand gestures. It’s about showing up and saying, “Hey, I see you.” Let's talk about 'somepathy' and why leaders need to practice it more. 👇

#Leadership #Empathy #Teamwork #FeedbackCulture #Somepathy

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The Leadership In Focus: Weekend High Five - Sept 21, 2024
Leadership Skills, Goal Setting, Management Skills, Burnout, Work Life Balance, Leadership Lessons, Personal Growth, Adaptability in Leadership Kurtis Graham Leadership Skills, Goal Setting, Management Skills, Burnout, Work Life Balance, Leadership Lessons, Personal Growth, Adaptability in Leadership Kurtis Graham

The Leadership In Focus: Weekend High Five - Sept 21, 2024

🍁 High-Five, it’s the weekend! As we welcome the first day of fall tomorrow, it’s time to embrace change—both in nature and in leadership. This week’s Leadership In Focus: Weekend High-Five newsletter dives into how we can refresh, reflect, and recharge for the season ahead. Ready to lead with renewed energy? ✋

#Leadership #PersonalGrowth #FallReflection #HighFive

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Think You Can Handle a Supercar? What Racing a Ferrari Taught Me About Leading a Team
Leadership Skills, Adaptability in Leadership, Resilience and Adaptability, Management Skills, Beginners Mindset, Beginners Fallacy, New Leader, Leading Teams, Personal Growth, Personal Growth and Development Kurtis Graham Leadership Skills, Adaptability in Leadership, Resilience and Adaptability, Management Skills, Beginners Mindset, Beginners Fallacy, New Leader, Leading Teams, Personal Growth, Personal Growth and Development Kurtis Graham

Think You Can Handle a Supercar? What Racing a Ferrari Taught Me About Leading a Team

Ever thought you could handle a supercar like a pro? 🏎️ Think again. My experience driving a Ferrari on a test track taught me more about leadership than I ever expected. Discover the lessons learned and how to avoid the beginner’s fallacy in your leadership journey.

#Leadership #Ferrari #GrowthMindset

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The Leadership In Focus: Weekend High Five - Sept 14, 2024
Leadership Skills, Management Skills, Productivity, Office Humor, Leadership Perspectives, Personal Growth Kurtis Graham Leadership Skills, Management Skills, Productivity, Office Humor, Leadership Perspectives, Personal Growth Kurtis Graham

The Leadership In Focus: Weekend High Five - Sept 14, 2024

We've hit the halfway mark of September! 🍂 As the fall "restart" catches up with us, it's time to pause and recharge. This weekend, take a moment for self-care, reflect on this week’s leadership lessons, and prepare to tackle the rest of the year with renewed energy.

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Three Steps to Overcome Overwhelm and Regain Momentum
Leadership Development, Productivity, Stress Management, Personal Growth, Business Strategy Curtis Scaplen Leadership Development, Productivity, Stress Management, Personal Growth, Business Strategy Curtis Scaplen

Three Steps to Overcome Overwhelm and Regain Momentum

Feeling overwhelmed by the pressures of life and work? 🌊 You’re not alone. This week, Curtis Scaplen shares three practical steps to cut through the chaos and regain control. Simplify your focus, tune out the noise, and take action to build momentum.

#LeadershipInFocus #OvercomingOverwhelm #Productivity

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The Leadership In Focus: Weekend High Five - Sept 7, 2024
Leadership Skills, Personal Growth, Leadership Development, Management skills, Parenting and Leadership, Onboarding, Employee Engagement, Employee Orientation Kurtis Graham Leadership Skills, Personal Growth, Leadership Development, Management skills, Parenting and Leadership, Onboarding, Employee Engagement, Employee Orientation Kurtis Graham

The Leadership In Focus: Weekend High Five - Sept 7, 2024

Ready to kick off the fall season with confidence? 🌟 Dive into this week’s Leadership In Focus: Weekend High-Five and explore key insights on leadership, productivity, and work-life balance. Let’s finish the year strong together! 💪

#LeadershipInFocus #WeekendHighFive #WorkLifeBalance

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