welcome to the Leadership In Focus newsletter.

7 Truths to Create a Lasting Emotional Connection in Customer Service
Customer Engagement, Exceptional Customer Service, Customer experience management, Customer-Centric Approach, Customer-Centric Leadership, Prioritizing Customer Value, Leadership Skills Curtis Scaplen Customer Engagement, Exceptional Customer Service, Customer experience management, Customer-Centric Approach, Customer-Centric Leadership, Prioritizing Customer Value, Leadership Skills Curtis Scaplen

7 Truths to Create a Lasting Emotional Connection in Customer Service

💡 Ready to step up your leadership game? This week, Curtis Scaplen dives into the art of building real connections that drive team engagement and loyalty. Learn how to foster an environment where your team doesn’t just work—they thrive. Sign up for the full read! 📩

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The Leadership In Focus: Weekend High Five - November 2, 2024
Leadership Skills, Career Growth, Career Journey, Career Management, Accountability, Foundations, Personal Growth Kurtis Graham Leadership Skills, Career Growth, Career Journey, Career Management, Accountability, Foundations, Personal Growth Kurtis Graham

The Leadership In Focus: Weekend High Five - November 2, 2024

November is here, and so is our Leadership In Focus: Weekend High-Five! This month, it’s all about finishing the year strong. With less than two months left in 2024, we’re diving into themes of balance, gratitude, and that all-important foundation work. Ready to make these last weeks count?

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The Leadership In Focus: Weekend High Five - October 26th, 2024
Leadership and Empowerment, Empowerment, Empowering Others, Ownership, Accountability, Leadership Skills, Self Worth, Personal Growth, Delegation Kurtis Graham Leadership and Empowerment, Empowerment, Empowering Others, Ownership, Accountability, Leadership Skills, Self Worth, Personal Growth, Delegation Kurtis Graham

The Leadership In Focus: Weekend High Five - October 26th, 2024

🎃 Embrace Halloween's spirit this week by diving into creativity, new roles, and finding rewards in unexpected challenges. Leadership lessons from trick-or-treating? You bet. 🍬👻

#LeadershipInFocus #WeekendHighFive #HalloweenInspiredLeadership

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Didn’t Get the Promotion? Why It Could Be the Best Thing for Your Career
Career Advancement, Career Growth, Career Journey, Career Management, Career Progression, Career Transition and Transformation, personal development, Empowerment, Self Improvement, Self Leadership Kurtis Graham Career Advancement, Career Growth, Career Journey, Career Management, Career Progression, Career Transition and Transformation, personal development, Empowerment, Self Improvement, Self Leadership Kurtis Graham

Didn’t Get the Promotion? Why It Could Be the Best Thing for Your Career

Missed out on the promotion? Yeah, that sucks. But what if it’s the best thing that ever happened to your career? 🚀

It’s not the setback, it’s your comeback. Here are four steps to turn that disappointment into opportunity.

#Leadership #CareerGrowth #Promotion #PersonalDevelopment


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The #1 Thing I Wish I Knew Before Becoming a Manager
Leadership Skills, First Time Manager, Management Skills, Personal Development, Leadership Lessons, Team Building, Performance Management Kurtis Graham Leadership Skills, First Time Manager, Management Skills, Personal Development, Leadership Lessons, Team Building, Performance Management Kurtis Graham

The #1 Thing I Wish I Knew Before Becoming a Manager

Being a first-time manager is a ride—one that comes with excitement, doubt, and a boatload of learning moments. But here’s the truth: leadership is about your team, not just you. Check out my 11 hard-hitting tips I wish I had known when I started.

#Leadership #FirstTimeManagers #TeamBuilding

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The Leadership In Focus: Weekend High Five - October 12th, 2024
Goal Setting, Prioritization, Leadership Skills, Management Skills, Gratitude, Productivity, Performance Management, Feedback and Communication, Culture Kurtis Graham Goal Setting, Prioritization, Leadership Skills, Management Skills, Gratitude, Productivity, Performance Management, Feedback and Communication, Culture Kurtis Graham

The Leadership In Focus: Weekend High Five - October 12th, 2024

🍁 Happy Thanksgiving Weekend, Canada! 🦃

Whether you're celebrating Thanksgiving or just taking a moment to pause, this is the perfect time to reflect, reconnect, and appreciate what really matters—family, loved ones, and the journey so far. Let's take a break from the hustle and get ready to close out the year with purpose and gratitude. 🙌✨

#Thanksgiving #Gratitude #LeadershipJourney #WorkLifeBalance #WeekendHighFive

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The Leadership In Focus: Weekend High Five - October 5th, 2024
Empowerment, Team Leadership, Mindset, Mindfulness, Leadership Skills, Motivation, Work Life Balance, Introversion Kurtis Graham Empowerment, Team Leadership, Mindset, Mindfulness, Leadership Skills, Motivation, Work Life Balance, Introversion Kurtis Graham

The Leadership In Focus: Weekend High Five - October 5th, 2024

🚀 October’s here, and it’s time to embrace the whirlwind! 🎉🍂 Thanksgiving for us Canadians and the sprint to year-end. Let’s reset, reflect, and charge ahead with renewed focus. 🦃 What’s your game plan for this season?

#LeadershipInFocus #WeekendHighFive

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The Leadership In Focus: Weekend High Five - Sept 28, 2024
Leadership, Values, Integrity, Feedback and Communication, Leadership Skills, Communication Skills, Accountability, Empathetic Leadership Kurtis Graham Leadership, Values, Integrity, Feedback and Communication, Leadership Skills, Communication Skills, Accountability, Empathetic Leadership Kurtis Graham

The Leadership In Focus: Weekend High Five - Sept 28, 2024

🌟 Your fingerprint is one of a kind—how are you using it to leave your mark? This week's newsletter is all about embracing your unique strengths, giving impactful feedback, and leading with heart. Let’s reset and step into fall with purpose. 🍁 Read on for insights, tips, and a whole lot of inspiration. #LeadershipInFocus

#MakeYourMark #LeadWithHeart

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Can We Get a Little ‘Somepathy’?
Feedback and Communication, Empathetic Leadership, Employee Engagement, Leadership Skills, Management Skills Kurtis Graham Feedback and Communication, Empathetic Leadership, Employee Engagement, Leadership Skills, Management Skills Kurtis Graham

Can We Get a Little ‘Somepathy’?

Ever send out an important email and all you hear back is... crickets? You’re not alone. Sometimes we don’t need over-the-top praise—just a little acknowledgment. I call it 'somepathy.' In this week's newsletter, we’re diving into why showing your team a little recognition can make all the difference. And trust me, it’s not about the grand gestures. It’s about showing up and saying, “Hey, I see you.” Let's talk about 'somepathy' and why leaders need to practice it more. 👇

#Leadership #Empathy #Teamwork #FeedbackCulture #Somepathy

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The Leadership In Focus: Weekend High Five - Sept 21, 2024
Leadership Skills, Goal Setting, Management Skills, Burnout, Work Life Balance, Leadership Lessons, Personal Growth, Adaptability in Leadership Kurtis Graham Leadership Skills, Goal Setting, Management Skills, Burnout, Work Life Balance, Leadership Lessons, Personal Growth, Adaptability in Leadership Kurtis Graham

The Leadership In Focus: Weekend High Five - Sept 21, 2024

🍁 High-Five, it’s the weekend! As we welcome the first day of fall tomorrow, it’s time to embrace change—both in nature and in leadership. This week’s Leadership In Focus: Weekend High-Five newsletter dives into how we can refresh, reflect, and recharge for the season ahead. Ready to lead with renewed energy? ✋

#Leadership #PersonalGrowth #FallReflection #HighFive

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Think You Can Handle a Supercar? What Racing a Ferrari Taught Me About Leading a Team
Leadership Skills, Adaptability in Leadership, Resilience and Adaptability, Management Skills, Beginners Mindset, Beginners Fallacy, New Leader, Leading Teams, Personal Growth, Personal Growth and Development Kurtis Graham Leadership Skills, Adaptability in Leadership, Resilience and Adaptability, Management Skills, Beginners Mindset, Beginners Fallacy, New Leader, Leading Teams, Personal Growth, Personal Growth and Development Kurtis Graham

Think You Can Handle a Supercar? What Racing a Ferrari Taught Me About Leading a Team

Ever thought you could handle a supercar like a pro? 🏎️ Think again. My experience driving a Ferrari on a test track taught me more about leadership than I ever expected. Discover the lessons learned and how to avoid the beginner’s fallacy in your leadership journey.

#Leadership #Ferrari #GrowthMindset

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The Leadership In Focus: Weekend High Five - Sept 14, 2024
Leadership Skills, Management Skills, Productivity, Office Humor, Leadership Perspectives, Personal Growth Kurtis Graham Leadership Skills, Management Skills, Productivity, Office Humor, Leadership Perspectives, Personal Growth Kurtis Graham

The Leadership In Focus: Weekend High Five - Sept 14, 2024

We've hit the halfway mark of September! 🍂 As the fall "restart" catches up with us, it's time to pause and recharge. This weekend, take a moment for self-care, reflect on this week’s leadership lessons, and prepare to tackle the rest of the year with renewed energy.

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The Leadership In Focus: Weekend High Five - August 31, 2024
Leadership Skills, Leadership Humor, Leadership Lessons, Leadership Reflections, Weekend Reading, Personal Growth and Development Kurtis Graham Leadership Skills, Leadership Humor, Leadership Lessons, Leadership Reflections, Weekend Reading, Personal Growth and Development Kurtis Graham

The Leadership In Focus: Weekend High Five - August 31, 2024

Ready to shift gears as summer winds down? 🌅 Dive into this week's Weekend High Five from Leadership In Focus. Reflect on the lessons we've explored, from navigating leadership challenges to embracing inclusive strategies. Let’s finish summer strong and prepare for the season ahead!

#LeadershipInFocus #WeekendHighFive #LeadershipJourney

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The Empathy Trap: How Misunderstood Compassion Can Undermine Accountability
Empathetic Leadership, Empathy and Compassion, Leading with Courage, Setting Boundaries, Leadership Boundaries, Accountability, Leadership and Ownership, ownership and accountabilty, Problem Monsters, Toxic Management Traits, Management Skills, Management and Leadership, Management Strategies Kurtis Graham Empathetic Leadership, Empathy and Compassion, Leading with Courage, Setting Boundaries, Leadership Boundaries, Accountability, Leadership and Ownership, ownership and accountabilty, Problem Monsters, Toxic Management Traits, Management Skills, Management and Leadership, Management Strategies Kurtis Graham

The Empathy Trap: How Misunderstood Compassion Can Undermine Accountability

Are you handing out hall passes in the name of empathy? Understanding your team’s struggles is important, but when does empathy cross the line and compromise accountability? In our latest article, we explore the fine line between being supportive and enabling poor performance—and how to strike the right balance. Discover how you can lead with compassion without losing sight of your goals.

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The Leadership In Focus: Weekend High Five - August 24, 2024
Leadership Skills, Learning, Learning and Growth Kurtis Graham Leadership Skills, Learning, Learning and Growth Kurtis Graham

The Leadership In Focus: Weekend High Five - August 24, 2024

🌟 The Leadership In Focus: Weekend High Five - August 24, 2024 🌟

High-five to the weekend! ✋ As summer winds down, it’s time to savor these last few days before the routine returns. Dive into this week’s High Five for insights on leadership consistency, standing firm in your beliefs, and finding balance. Plus, don’t miss our new “Leadership In Focus, Not So Funny, Funnies” coming tomorrow.

Sign up for our newsletter and get inspired to lead with confidence and clarity!

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The Championship Mindset: Leadership Masterclass from the Little League
Coaching, Coaching and Team Performance, Coaching Skills, Leadership and Coaching, Leadership skills, Leadership Lessons, Leadership Lessons from Children Curtis Scaplen Coaching, Coaching and Team Performance, Coaching Skills, Leadership and Coaching, Leadership skills, Leadership Lessons, Leadership Lessons from Children Curtis Scaplen

The Championship Mindset: Leadership Masterclass from the Little League

🎯 The Championship Mindset: Leadership Lessons from Little League 🏆

Coaching a team of eight and nine-year-olds has turned into an unexpected leadership masterclass. From overcoming fear to embracing failure, the lessons from the baseball field offer valuable insights for leaders of all ages. Discover how a season of Little League baseball became a powerful guide to effective leadership and teamwork. ⚾️💪

#Leadership #Teamwork #YouthSports #LeadershipLessons

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The Leadership In Focus: Weekend High Five - August 17, 2024
Weekend Reading, Leadership Skills, Learning Journey, Continuous Improvement, Learning and Growth, Leadership Journey Kurtis Graham Weekend Reading, Leadership Skills, Learning Journey, Continuous Improvement, Learning and Growth, Leadership Journey Kurtis Graham

The Leadership In Focus: Weekend High Five - August 17, 2024

🎉 We made it to the weekend! Let’s celebrate with the Leadership In Focus: Weekend High Five! ✋ As we gear up for a full return to routine post-summer, dive into this week’s top 5 leadership ideas, a powerful quote, and a game-changing action item to keep you growing. Ready to level up your weekend? 🚀 Check out the full newsletter and get it delivered straight to your inbox! 📬

#LeadershipInFocus #WeekendWisdom #GrowthMindset

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Leadership Through a Mother’s Eyes: Lessons from My Mom on Her Birthday
Parenting and Leadership, Leadership Lessons, Wisdom, Leadership Wisdom, Lessons from Parents, Leadership Lessons from Life Experience, Life Lessons and Leadership, Lifelong Learning Kurtis Graham Parenting and Leadership, Leadership Lessons, Wisdom, Leadership Wisdom, Lessons from Parents, Leadership Lessons from Life Experience, Life Lessons and Leadership, Lifelong Learning Kurtis Graham

Leadership Through a Mother’s Eyes: Lessons from My Mom on Her Birthday

🎉 Celebrating my mom’s birthday with a tribute to the timeless leadership lessons she taught me. From the power of observation to the importance of mental health days, her wisdom continues to inspire. Discover how her life lessons can enhance your leadership journey! 🌟

#Leadership #LifeLessons #HappyBirthdayMom

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The Weekend High-Five - 08/10/2024
Personal Growth, Leadership Skills, Learning and Growth, personal development, Self Improvement, Self Leadership Kurtis Graham Personal Growth, Leadership Skills, Learning and Growth, personal development, Self Improvement, Self Leadership Kurtis Graham

The Weekend High-Five - 08/10/2024

We made it to the weekend, and that deserves a high-five! 🙌 Dive into this week’s Leadership In Focus: Weekend High Five, packed with insights, actionable tips, and a little inspiration to help you align your actions with your goals. Ready to make real change? Check out the latest edition and subscribe for more leadership goodness! 📩

#Leadership #WeekendMotivation #GrowthMindset

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The Four Buckets of Holistic Health: A Path to being FIT in Life
Personal Growth, Employee Well-Being, Mindful Living and Well-Being, Healthy Leadership, Holistic Health, Mental Health, Financial Health, Personal Fitness Curtis Scaplen Personal Growth, Employee Well-Being, Mindful Living and Well-Being, Healthy Leadership, Holistic Health, Mental Health, Financial Health, Personal Fitness Curtis Scaplen

The Four Buckets of Holistic Health: A Path to being FIT in Life

Unlock the secrets to a fulfilling, balanced life with the Four Buckets of Holistic Health: Physical, Emotional/Mental, Social, and Financial. Discover how to achieve Fulfilling Integrated Transformation (FITness) and add joy to your day!

#HolisticHealth #Leadership #WellBeing

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